We use our sector leading technology and data capabilities to deliver best-in-class service and results for our customers.

As the first estate agent to launch a customer website back in the 90’s Foxtons has always been an industry tech pioneer and remains committed to continuing this. We have invested heavily in technology, which helps our people deliver better results, protects our customers against fraud and risk and delivers the service experience people have come to expect. And our aim is to transform the property experience through technology, data and artificial intelligence.
Market leading technology and data platforms underpin Foxtons' operations
Our integrated approach to technology and data underpins all areas of the business and is an important competitive advantage for Foxtons. Outlined below is an overview of some of our industry-leading technology and data systems and capabilities:

Single technology platform
Much of what already makes Foxtons special happens behind the scenes, including our industry-leading technology platform - known as "BOS."
BOS is an end-to-end, fully integrated and internally-developed CRM and workflow system powering all aspects of the Foxtons business. BOS is the most advanced technology platform in UK estate agency and is a key driver of innovation, productivity, workforce collaboration and Foxtons' unique competitive culture.
As BOS remains fully internally managed and developed, Foxtons is able is able to deliver process upgrades and new technology products at speed, in contrast to the majority of estate agents which utilise third party systems with limited customisation or new product innovation. This is a significant competitive advantage to the Group and a key route to driving innovation in the sector.

CUSTOMER PORTAL - MYFOXTONS
We have digitised the customer journey through our My Foxtons customer portal, which has over 700,000 users, where many of our competitors are still largely paper-based. The entire sales, lettings and property management customer journey is now possible entirely online, with full visibility of every step of the process, ensuring customers can interact with Foxtons 24/7 from anywhere in the world.

FOXTONS DATA PLATFORM
Our unique proposition is built on data, which supports our workforce, drives efficiencies, and delivers results for customers that no other agent can match.
The Foxtons Data Platform is industry leading, combining best in class data infrastructure, rich historical databases, real-time market data, and advanced data science capabilities including AI and machine learning.
Foxtons databases have been built up over 20 years, with over 1.6 billion data points including customer and property details, transactional data and in-depth customer behaviour insights. Paired with advanced data science capabilities, the platform is future-fit and provides a long-term competitive advantage.
Foxtons is at the forefront of innovation in the sector as we lead the industry's transition to becoming truly data-enabled and data-led.