This website is the property of Foxtons Limited of Building One, Chiswick Park, 566 Chiswick High Road, London W4 5BE. By using this website you agree that you consent to and are bound by the following terms and conditions.
Copyright and Trade Marks
The content of this website are © Foxtons. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:
Licence to re-copy for Limited Purposes:
- You acknowledge Foxtons as the source of the material. You must include such acknowledgement and the Foxtons web address (www.foxtons.co.uk) in the copy of the material, and
- You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them.
This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of Foxtons website, including but not limited, to photographs, property details, virtual tours and/or floorplans may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of Foxtons. The Foxtons logo is a trade mark registered in the name of Foxtons in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
The Land Registry data is Crown copyright and is reproduced with the permission of Land Registry under delegated authority from the Controller of HMSO.
Disclaimer
Foxtons takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
Foxtons makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Foxtons nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.
Law
The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
This privacy policy is issued on behalf of Foxtons Group Plc, a holding company comprising the individual group companies Foxtons Limited whose registered office is at Building One, Chiswick Park 566 Chiswick High Road, London, W4 5BE and which is registered with the ICO as a Data Controller under registration number Z8907655; and Alexander Hall Associates Limited whose registered office is at 137-144 High Holborn, London WC1V 6PL and which is registered with the ICO as a Data Controller under registration number Z4989532.
Foxtons Group Plc is a Data Controller in respect of the data of its shareholders and prospective investors. In relation to the data of people who rent, sell or let properties through Foxtons, the Data Controller for your personal data will be one (or both) of Foxtons Limited and/or Alexander Hall Associates Limited. Please visit the website for each group company (for Foxtons Limited, www.foxtons.co.uk and for Alexander Hall Associates Limited, www.alexanderhall.co.uk) for information about the ways in which they process your personal data.
This policy contains information on the following:
This privacy notice was last amended in May 2020 and supersedes any earlier version.
- Personal data we collect
- How personal data is collected
- How your personal data is used
- Disclosures of your personal data
- Data security
- International transfers
- Data retention
- Your legal rights
- Contact details
At Foxtons Group Plc we are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notice referred to in it, explains how we collect and use your personal data when you visit our website (foxtonsgroup.co.uk) or interact with us as a shareholder, prospective investor or otherwise.
Please note that all personal data sent to a Foxtons email address (for whatever purpose) will be stored on our IT systems and may be subject to wider systematic monitoring procedures which we have implemented for the purpose of our legitimate business interests to protect confidential and personal data and assist in our ability to identify potential data breaches.
This website is not intended for children and we do not knowingly collect personal data from children.
This privacy notice was last amended in August 2020 and supersedes any earlier version.
As a business we collect, use, store and transfer different types of personal data depending on who you are.
If you are a prospective, current or past shareholder of Foxtons Group Plc, we collect and use your personal data to satisfy internal and regulatory requirements in respect of this shareholding. The personal data may include:
- Identity Data such as your name, marital status, title, date of birth, gender;
- Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer's device(s) to communicate with websites and applications on the internet);
- Usage data, including information about how you use our website (e.g. products or services searched for or viewed, lengths of visits to certain pages or documents and page interaction information);
- Contact Data (address, address (including past address), email address and telephone number); and
- Financial Data (bank account details).
Where you apply for a role with us and/or are successful we may collect use and store the following categories of personal data about you:
- Information in your application form and CV (including your name, date of birth, gender, NI number, contact details and employment and education history);Identity Data (name, marital status, title, date of birth, gender, national insurance number, and driving licence), relevant documents evidencing your right to work, information provided by your referees about your employment history, any information you provide to us during the interview process;
- Financial Data (bank account and payment details, salary, bank details;
- Marital status and dependents, next of kin and emergency contact information;
- Information that you provide to us about your health, including any disability or medical condition; and o Information about criminal convictions and offences;
- Information obtained through electronic means such as swipe card or through access control systems o Location and use of Company vehicle via telemetry, telematics, or other technological data (including video recording); and
- Information obtained through your use of any mobile telephone provided to you, including via the internet, information about your use of or through our information and communications systems.
We also may collect and use Aggregated Data. For example, when you visit our website we may aggregate data about your usage to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data (in the example, it is derived from your Usage Data) the aggregated way that we typically collect and use this data means that it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.
We use different methods to collect data from and about you including through:
Direct interactions
This is the most common source of your personal data. You may give us personal data when you fill in forms of correspond with us by post, phone, email or otherwise. For example, when you:
- make an enquiry;
- contact us through social media;
- telephone our call centre;
- give us some feedback;
- request investor information;
- speak with us on the telephone (and please note that we may record the call) or o make a complaint
Third parties or publicly available sources
As well as by direct interactions with you, we may receive personal data about you from various third parties and public sources. For example, from:
-
Professional service providers, such as our accountants, lawyers, bankers and your investment brokers;
-
Your business partners (if applicable);
-
Publicly available sources or registers (such as Companies House, HM Land Registry and/or the Electoral Register;
-
A law enforcement agency, court, regulator or government authority.
Where you apply for a role with us we collect use and store the following categories of personal data about you:
-
Information in your application form and CV (including your contact details and employment and education history);
-
Relevant documents evidencing your right to work;
-
Information you provide to us during the interview process;
-
Information provided by your referees concerning your employment history;
-
Information that you provide to us about your health, including any disability or medical condition; and
-
Information about criminal convictions and offences that you provide to us or that we obtain from the Disclosure and Barring Service.
We may use your personal data for some or all of the purposes listed below. We will only use your personal data for the purposes for which we collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose, we will let you know. However, we may process your personal data for a different purpose without your consent where it is necessary for us to comply with our legal obligations.
With your consent (Article 6(1)(a) GDPR)
We may process your personal data where you have given us your permission to do so or have actively engaged in a means of contact with us
Examples of ways in which we use your data on this basis includes using any contact details that you provide to us when you contact Foxtons Group Plc.
Where we are performing our obligations under a contract with you (Article 6(1)(b) GDPR)
This processing is necessary so that we can perform our obligations to you where you are a customer (or a potential customer).
Examples of the ways in which we use your personal data on this basis include processing required for the management of your shareholding.
Where we are under a legal obligation (Article 6(1)(c) GDPR)
We may be required to process your personal data so that we comply with laws or court orders to which we are subject.
Example of the ways in which we use your personal data on this basis include compliance with data protection, anti-money laundering; other laws, regulations and/or codes of practice by which we are regulated, and/or orders of court to which we are subject or with which we are required to comply.
Where the processing is in our legitimate business interests (Article 6(1)(f) GDPR)
We may process your personal data to help us operate, grow and protect our business, help improve our efficiencies, provide training, monitor our customer service standards and/or help resolve disputes.
Examples include network security and monitoring, auditing, call recording (which we also ensure takes place in accordance with the Investigatory Powers Act 2016 by informing callers that the calls may be recorded) training and awareness including compliance, referencing, verification of identity, fraud prevention, risk assessment, cloud storage, and/or if we were to purchase or merge with another business.
How we use Special Category Personal Data
Special Category personal data by its nature requires extra protection.
Type of special category personal data we may collect include ethnicity and race, religion, sexual orientation, details of criminal offence / convictions, details about children in households (ages and dates of birth, etc). We process this data where we have one of the following additional bases of processing:
Your explicit Consent (Article 9 (2) (a))
For example: you have provided your consent (including by interacting with us)
For the purposes of employment and social security (Article 9 (2) (b) GDPR)
For example, we need to comply with employment law
You had already made the personal data publicly available (Article 9 (2) (e) GDPR)
For example, the Electoral Roll or bankruptcy register
To establish, exercise or defend a legal claim (Article 9 (2) (f) GDPR)
For example, where we need to take or defend legal action
Where we have reasonable suspicion of money laundering Schedule 1, Part 2, Paragraph 15 DPA 2018 Suspicion of money laundering:
For example, during our compliance with Anti-Money Laundering laws
We may also process Criminal conviction data under Schedule 1, Part 3, Paragraph 33 DPA 2018 Legal claims and/or under the list of exemptions under Schedule 2 DPA 2018
Further information about the ways in which we may process special category personal data can be found in our Appropriate Policy Document
Cookies
The Foxtons Group Plc website and applications may automatically collect data about how you use our services in order to help us improve future functionality of our website and to assist with advertising and targeting. We use Google Analytics, which is a web analysis service provided by Google.
The cookies on the Foxtons Group Plc website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Foxtons. If this feature is requested, Foxtons will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.
To read more about our use of cookies on the Foxtons Group website, please consult our cookie policy.
We may disclose your personal data to external third parties. For example:
- IT and system administration service providers when they are required to access our systems;
- anti-money laundering verification service providers;
- companies in the Foxtons Group where they perform management services;
- government law enforcement agencies; and
- professional advisers acting including lawyers, bankers, auditors who provide consultancy, banking, legal, insurance and accountancy services and insurers based in the United Kingdom
We may disclose your personal data to other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Where you apply for a role with us we may disclose or share your personal information with group companies or our service providers in order to process your application. They are required to take appropriate security measures to protect your personal information and process your personal data only for specified purposes and in accordance with our instructions.