Our business model is underpinned by non-cyclical recurring revenue streams, generated by Lettings and refinance activity within Financial Services. Through leveraging the uniquely powerful Foxtons Operating Platform, we aim to deliver a differentiated results-based service to customers underpinned by exceptional service.
Our revenue streams
We create value through the provision of services across the residential lettings, sales and financial services markets. Our success-based fee model ensures we are focused on delivering results for our customers, underpinned by exceptional service.
We are the largest lettings estate agency brand in London and the UK, with a portfolio of over 31,000 tenancies.
We provide tenant find, rent collection, tenancy renewal and property management services to landlords to ensure the best returns from their investment.
We are also a market leading agent in the growing Build to Rent sector, supporting developers and operators to let large-scale developments at speed.
Lettings delivers non-cyclical and recurring revenue and earnings.
We provide residential property sales agency for private sellers and new homes developers. We support sellers through the entire transaction process.
This includes valuing properties by leveraging our data insights and market expertise, marketing them to potential buyers, to negotiating deals and overseeing the conveyancing process.
Our success-based pricing model means we are focused on getting the best result for sellers.
Sales is highly correlated to residential sales property market cycles and offers significant medium-term upside potential.
Under our Alexander Hall brand we provide independent mortgage broking and ancillary financial services products.
We provide high quality advice and support to customers to help them navigate the complex mortgage market.
We operate on a no deal-no fee basis and generate fees from clients for arranging mortgages, and earn commissions from lenders when successfully completing a mortgage.
Financial Services delivers non-cyclical and recurring revenue through its refinance business.
Powered by the Foxtons Operating Platform
Foxtons Operating Platform is the most comprehensive and advanced platform in UK estate agency and drives market share growth across the Group as well as supporting the integration of acquired lettings portfolios.
Foxtons technology platform, known as “BOS”, is an end-to-end, fully integrated and internally-developed CRM and workflow system powering all aspects of the Foxtons business. BOS is the most advanced technology platform in UK estate agency and is a key driver of innovation, productivity, workforce collaboration and Foxtons’ unique culture.
Foxtons Data Platform combines best in class data infrastructure, rich historical databases built up over 20 years, real-time market data, and advanced data science, analytics and insights. Key areas the platform drives include data-led marketing, stock acquisition, matching buyers and renters to properties and forensically reporting all areas of internal performance.
Built up over 40 years, the iconic Foxtons brand is synonymous with residential property in London and generates the highest levels of brand recognition in a highly fragmented industry. The brand’s ethos is to deliver best in class customer results with the highest levels of service and uniquely commands a premium fee position.
Foxtons operates a unique hub and spoke model with a network of inter-connected, single-brand branches supported by specialised sales and operational support teams. This role specialisation drives high levels of productivity with fee earners able to focus on customer results, whilst support functions benefit from economies of scale, optimised processes and best-in-class technology.
Estate agency remains, at heart, a people business. A key driver of Foxtons performance is a focus on training and retaining the best estate agents alongside a unique high-performance culture which promotes delivering customer results with the highest levels of service.
Creating Value for our stakeholders
Creating value for our people, customers and suppliers enables the Group to deliver sustainable value to our shareholders and support our communities.
