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Our People

Continuous professional development, combined with industry-leading technology allows us to offer a unique proposition to our customers and set the standard for service in estate agency.

Highlights

- 3 diversity groups

- 61 languages spoken

- over 120 hours of training

Powerful culture of sales and service

In order to offer exceptional service to our clients, it’s vital that our people are inspired, engaged and supported. That’s why Foxtons culture is energetic, sociable and rewarding. We are currently rated 4.2 out of 5 on Glassdoor, with our culture, senior management and career opportunities scoring highest on employee reviews. We provide the opportunity for talented and enthusiastic employees to thrive in an incentive-driven environment where outstanding work and customer service are recognised in both team and individual capacities, and employees are encouraged in every aspect of their development. Regular awards ceremonies ensure employees are acknowledged for their exceptional performance or contribution. This culture is a key competitive advantage for Foxtons, reinforced by recent research conducted with leading PR agency Teneo Blue Rubicon, which established that our customers viewed our people as one of our key differentiators.

Extensive training

In order to offer the best customer experience possible, we are committed to ensuring that our teams receive exceptional training and career development opportunities with a view to building a successful long-term career at Foxtons. Our Foxtons Training Academy comprises over 300 training modules. Starting from an intensive induction week made up of 86 tailored modules, the training continues with 120 more hours for Negotiators, followed by a similar number for new Valuers and Managers. This investment in training continues throughout our people’s careers irrespective of roles or levels. Our commitment to the highest standards of customer service and compliance is demonstrated by the consistently positive feedback provided by our customers.

With property industry regulation becoming increasingly complex, particularly in the lettings sector, customers are looking for estate agents to have the requisite knowledge and expertise to guide them on their property journey. We are currently rated ‘Excellent’ with five stars on Trustpilot and have a rating of 4.5 out of 5 stars from Google Reviews. Our advocacy scores are a validation of the confidence our customers have in us and the level of training we provide to our staff.

We are committed to career progression in order to promote loyalty and help our staff develop into genuine experts, making Foxtons a true meritocracy where we promote from within whenever possible. Anyone in the Company who demonstrates skill and hard work has the opportunity to reach the highest level and experience accelerated progression.

Diversity and inclusion

We are proud of our diversity throughout the Company and our working practices. We hire people from a multiplicity of backgrounds and our training takes a comprehensive and personal approach, allowing us to focus on matching the right people to the right roles.

The diversity profile of our workforce reflects that of a multicultural society and our client base, with 61 foreign languages spoken by our employees. We are committed to providing equal opportunities, social mobility and an entirely non-discriminatory working environment and ensuring a level playing field approach to recruitment. In order to further support and encourage our teams we’re proud to have three diversity groups, established and run by employees from a variety of areas within Foxtons.

Women at Foxtons, Foxtons LGBTQ+ and Afro Foxtons provide a forum to encourage open communication for people at any stage of their career, and from any part of the company. Over 200 Foxtons employees are currently members and allies of these groups, proving that diversity is valued and owned by our people.

Our people are key to our success.

Our diversity policy aims to ensure that no job applicant or employee receives less favourable treatment because of gender, marital status, race, age, sexual preference, religion, belief or disability. All decisions are based on the merits of the individual concerned. The Group is dedicated to undertaking its business operations in a way that respects individual human rights, treats individuals with dignity and allows freedom of association. We value the contribution of each and every one of our employees and together we have created an inspiring working environment where everyone is engaged, motivated and safe from discrimination so they can fulfil their potential.

Our diversity is evident throughout the organisation, where 47% of our total staff are female. Appointments to the Board are made on merit, against objective criteria and with due regard for the benefits of diversity on the Board. Of the six Board members at the year end, one was female.

Company diversity

End of year figures Male Female Male % Female %
Directors of parent company 5 1 83% 17%
Senior Managers* 130 48 73% 27%
All other 470 479 50% 50%
TOTAL 605 528 53% 47%

*Senior Manager refers to lettings and sales managers, directors, operations directors, CPO and CIO and also include directors of the subsidiaries in the Group.

We’re proud to have three diversity groups established and run by employees – Women at Foxtons, Foxtons LGBTQ+ and Afro Foxtons. These groups provide a forum to encourage open communication for staff at any stage of their career and from any part of the Group.